Sterling Silver


Shipping Policy

Customer Service:
For inquiries about, placing an order, an existing order, or other questions regarding our products, call toll free 1-877-624-6898 Monday – Friday 8:00am - 5:00pm EST.

Cut-Off Time:

All orders submmited after 10:00 AM ET will be process and ship out the following shipping day available.

Shipping & Handling:
We use plenty of dry ice and a reusable, insulated cooler - a packaging combination that will insure your products arrive frozen and in excellent condition. As you finalize your order, the appropriate shipping and handling charge will be applied. Our shipping and handling processes are based on the following delivery options:

  • FedEx Ground (Florida businesses only) – Orders can be placed Monday through Sunday. *see shipping chart for delivery details
  • FedEx Home Delivery (Florida residences only) - Orders can be placed Monday through Sunday.  *see shipping chart for delivery details
  • FedEx 2Day – Orders can be placed Monday through Sunday.  *see shipping chart for delivery details
  • FedEx Priority Overnight – Please call customer service toll free at 1-800-497-3810 to schedule this service.

To guarantee delivery, we must have proper and complete addresses. Sorry, we cannot deliver to P.O. Boxes or A.P.O. and F.P.O. addresses. We'll gladly deliver to rural routes with complete addresses and telephone numbers.

Due to import/export restrictions, we are unable to ship our products outside the United States, Canada, Puerto Rico and the US Virgin Islands. 

Returns/Exchanges:
If for any reason you are not a 100% satisfied with our product, call our office at 1-877-624-6898. Have packing slip ready when you call. Returns must be authorized within 10 days of receipt. 

Lost or Damaged Merchandise:
All damage returns MUST be authorized by our Customer Service Department within 5 business days. 

Shipping Chart for FedEx 2 Day

Order Date

Ship Date

FedEx 2-Day
arrival date

Monday (Before 10:00 AM)

Monday

Wednesday

Tuesday (Before 10:00 AM)

Tuesday

Thursday

Wednesday (Before 10:00 AM)

Wednesday

Friday

Thursday

Following Monday

Wednesday

Friday

Following Monday

Wednesday

Saturday

Following Monday

Wednesday

Sunday

Following Monday

Wednesday

 

Shipping Chart for FedEx Ground (Florida Businesses Only)

Order Date

Ship Date

Arrival Date

Monday (Before 10:00 AM)

Monday

Tuesday

Tuesday (Before 10:00 AM)

Tuesday

Wednesday

Wednesday (Before 10:00 AM)

Wednesday

Thursday

Thursday (Before 10:00 AM)

Thursday

Friday

Friday

Following Monday

Tuesday

Saturday

Following Monday

Tuesday

Sunday

Following Monday

Tuesday

 

Shipping Chart for FedEx Home Delivery (Florida Residences Only)

Order Date

Ship Date

Arrival Date

Monday (Before 10:00 AM)

Monday

Tuesday

Tuesday (Before 10:00 AM)

Tuesday

Wednesday

Wednesday (Before 10:00 AM)

Wednesday

Thursday

Thursday (Before 10:00 AM)

Thursday

Friday

Friday

Following Monday

Tuesday

Saturday

Following Monday

Tuesday

Sunday

Following Monday

Tuesday